Information Technologies

The IT Department at ICN2 is dedicated to providing technical support for information technology issues within the ICN2 community, ensuring the smooth operation of its services and infrastructure. This department oversees all aspects of IT infrastructure, including networking, communications, security, and servers. The team offers assistance to ICN2 users in their daily IT-related tasks, projects and purchases, as well as graphic design and website design and maintenance needs.

Throughout 2022, we have focused on implementing new applications that enhance and optimise our work processes. Additionally, we have introduced security solutions that build on our efforts since 2020 to protect more effectively against attacks. Some notable projects include:

• New ticketing tool: Freshservice
• Cloud backups for the Microsoft 365 suite: Metallic
• Specific anti-ransomware solution: microCLAUDIA
• New software self-installation portal for users: Software Center

Moreover, we have actively collaborated with other departments on various projects, such as:

• Training and PhD Programme
• Document management system

With these and other implementations, our goal is to achieve a significant improvement in infrastructure and solutions while continuing to strengthen the relationship between the IT Department and the rest of ICN2.

Additionally, the IT Department has continued to support the Institute's graphic design needs for both online and offline media, working closely with the Marketing and Communication Department.

Head of IT

Javier Gonzálvez Ortega